Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@ezbasics.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@ezbasics.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Return Shipping
We will provide a prepaid return shipping label ONLY if the product is defective. Customers will be responsible for the return shipping cost of non-defective returns, e.g. incorrect items, change mind or any other return reason not related to the quality of our products. Customers that are returning non-defective items, we suggest you use a carrier with TRACKING (such as UPS or USPS) and write the RMA# clearly on the outside of the return packaging. Please send your return package to:
E-ZBasics, Inc.
RETURNS RMA# (this is where you put the RMA# that was issued to you)
107 Trumbull Street Bldg D2 Elizabeth NJ US
Please note that if you change mind or order the wrong items, you may be subjected to a 15% restocking fee for refund on the returned items. Returned items must be in sellable condition unless the items are defective.